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Return (RMA)

Here you will find all the answers about returns.

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For a replacement or repair, we ask you to fill out the Return Material Authorization (RMA) form. In this form, all important information is requested in order to be able to process your request as quickly as possible. In addition, you will receive an address label for the return by e-mail. Please also enter the RMA number assigned to you here.

We strive to keep turnaround times on repairs very short and return the unit to you within 10 days.

In order to process your request as quickly as possible, we will carry out the cleaning/calibration/repair without any further cost estimate (KV) as long as the costs do not exceed € 480.00 per flow meter or € 60.00 per electronics.
If the inspection reveals that the actual costs exceed the maximum amount mentioned, we will send you a separate cost estimate and await your decision.

After purchasing a new product from KEM, you have a warranty claim of 12 months. In case of repair, you also have a warranty claim of 12 months on all replaced spare parts.

KEM is an internationally positioned medium-sized company with the best opportunities for the future. Our goal is to create a positive environment for our employees in addition to demanding activities and to treat each other in a fair and friendly manner. We value every single employee and take care of their needs.

We are open to every applicant and also look forward to colleagues who have not acquired their skills and experience in the traditional way. More important than grades and degrees is the personality and the person.

Our experience has taught us the importance of a detailed induction. Before you start with us, we draw up a detailed induction plan and organize our teams and appointments so that you have an overview of each department, task.

Due to our very flat hierarchy, the way is open for both your professional and personal advancement. We are also happy to support you with further education and training.

No, but there are fully equipped kitchens at each location where employees often cook and eat together. In the immediate vicinity you will also find a supermarket, bakery and various snack bars and restaurants.

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